You’ve likely heard the terms cross-channel marketing, multi-channel marketing, and omni-channel marketing. They all mean the same thing. These terms refer to the process of engaging with your prospects across all traditional and digital channels and devices. I prefer the term multi-channel marketing, so that’s what I’ll use for this post.
While multi-channel marketing sounds good (and it is), the challenge occurs when you go to communicate with your prospects across multiple devices. Often the focus is on the device and how to communicate on the specific device. The focus always has to be on communicating to the prospect first and the device second. It’s always about the right message to the right prospect. We are marketing to people and not smart devices. Smart devices just happen to be really effective tools for getting our relevant and timely messages to our prospects.
Multi-channel marketing is important. To remain competitive you need to ensure you are delivering a seamless, fully connected message across platforms. You need to stay informed on all of the digital changes and new technologies happening to better understand your multi-dimensional prospects. Here’s why:
Consumers (on average) own 7.2 devices per household. They use 3 or more on a daily basis. Marketers typically only see 1. (Source: Adobe Analytics & ADI Device Use Survey)
Nearly 40% of transactions involve multiple devices, and 30% of consumers complete their sale on a mobile device. (Source: Criteo Mobile eCommerce Report)
Over 50% of marketers say that cross-channel measurement and attribution is occupying the most time and resources in 2016. This number is expected to increase in 2017. (Source: Winterberry and IAB)
84% of marketers feel that a comprehensive cross-device strategy is essential for success though only 20% feel very confident that they’re serving the right message on the right device. (Source: Atlas by Facebook)
Marketers need to close the gap between our marketing messages and our marketing devices. To effectively market across multi-channels, we must first pay attention to the prospect and then the device.